Driving Revenue | Building Relations

THROUGH CX TRANSFORMATION & INCREASED BRAND LOYALTY

9-10 September 2024

Riyadh, KSA

Co-Located with
Event Overview

The annual 3rd Edition CX & Loyalty Summit KSA 2024 is a premier event dedicated to exploring and enhancing customer experience strategies and practices across various industries. With Saudi Arabia’s CX market experiencing remarkable growth and a projected value of SAR 50 billion by 2025, the region is becoming a global leader in customer satisfaction. New projects integrating AI-powered chatbots, virtual experiences, and data analytics are revolutionizing customer interactions and driving loyalty, further establishing Saudi Arabia’s position in the CX landscape.

The summit focuses on the significance of strong customer experience, employee experience, and customer loyalty program management, which are fundamental to the success of many of the world’s leading brands. As customer expectations continue to evolve, CX has emerged as a key differentiator between brands, with two-thirds of organizations globally now competing primarily on customer experience. Business leaders have identified CX as their top growth engine, emphasizing the importance of prioritizing CX, EX, and CL strategies across all industries.

The 3rd Edition CX & Loyalty Summit KSA 2024 highlights innovative approaches adopted by leading organizations to manage customer interactions and maximize customer value. A stellar lineup of speakers from renowned brands and organizations will share insights into how digital experiences are reshaping various aspects of our lives and work. Through interactive keynote sessions, expert-led panels, and live case studies, the summit aims to deliver value-packed experiences, covering topics crucial to the CX industry’s success.

Key Takeaways:

  • CX has come a long way in Saudi Arabia, from traditional models to embracing digitalization.
  • Multichannel engagement is now the norm, offering customers choices and convenience.
  • The future holds the promise of anticipatory and hyper-personalized CX, powered by data and technology.
  • Saudi Vision 2030 is a driving force behind CX enhancements, fostering innovation and customer-centric solutions
accent-dot.png
ALI02009 (1)
g31
Who Will You Meet

CEOs/CIOs/CMOs

Chief Marketing Officers

Heads of Customer Experience & UX

Heads of Digital Transformation

Heads of Customer Loyalty & Brand Loyalty

CXOs, VPs, Directors

Heads of Customer Insights & Analytics

Heads of Customer Value & Loyalty Partnerships

Heads of Rewards and Loyalty

Industries Covered

Travel & Tourism

Travel & Transport

Entertainment & Leisure

Retail

FMCG

Government

BFSI

Food & Beverage

Healthcare

Educational Institutions

E-commerce

Telecom

Hospitality

Aviation

Industries Covered
BFSI
RETAIL & E-COMMERCE
TELECOMMUNICATION
HOSPITALITY
TRAVEL & TOURISM
AVIATION
FMCG & CPG
OTHERS
Why You Should Attend
Join us for the highly anticipated 3rd Edition CX & Loyalty Summit KSA 2024, where industry leaders from diverse sectors converge to explore the latest trends in CX, EX, Loyalty, Customer Service, Digital Transformation, and more. This premier event will delve into cutting-edge CX strategies, emerging technologies such as Digitalization and Automation, and best practices designed to elevate your organization’s CX, EX, & CL initiatives to new heights. Prepare to be immersed in a dynamic agenda featuring insightful presentations, engaging panel discussions, and keynote addresses delivered by renowned global experts, panellists, and moderators. Connect with industry specialists from around the world, forge valuable partnerships, and gain invaluable insights through networking opportunities and knowledge-sharing sessions.
At the 3rd Edition CX & Loyalty Summit KSA 2024, discover innovative approaches employed by leading organizations to enhance customer interactions and maximize customer value. If you’re ready to drive innovation and join the ranks of industry trailblazers, don’t miss out! Register today to secure your spot and unlock a world of possibilities. The CXS Summit brings together the biggest names in customer experience and provides them with leading solutions in an environment conducive to forging long term business partnerships.

Topic Highlights

Key insights on driving internal CX transformation successfully by prioritizing corporate culture.

Harnessing the power of brand communities to foster loyalty, retention, and advocacy among customers.

Unlocking the potential of artificial intelligence (AI) to deliver personalized and predictive customer experiences, from chatbots to predictive analytics, revolutionizing CX across industries.

Strategies for delivering personalized experiences that exceed customer expectations and drive transformation.

Unveiling the secrets behind how top brands retain customers and cultivate loyalty in a competitive landscape.

Techniques to enhance both customer experience and operational efficiency to foster loyalty and satisfaction.

Leveraging data, CRM, and marketing automation to create seamless customer experiences across channels.

Implementing strategies to deliver consistent and exceptional customer experiences across various channels.

Discover how healthcare organizations leverage CX strategies to improve patient outcomes and loyalty in a dynamic industry.

Driving customer loyalty and revenue growth through gamification strategies that engage and incentivize customers.

Strategies for ensuring that multi-channel experiences align with and reinforce your brand's promise.

Understanding the critical connection between the voice of the employee and the voice of the customer for CX success.

Utilizing social media to enhance brand perception and shape customer experiences positively.

Exploring the latest advancements in customer analytics and segmentation to gain deeper insights into customer behaviour.

Establishing effective complaint handling processes as a cornerstone of customer retention strategies.

Understanding how loyalty programs contribute to revenue growth and strategies for measuring their effectiveness.

Key Takeaways:

CX has come a long way in Saudi Arabia, from traditional models to embracing digitalization.
Multichannel engagement is now the norm, offering customers choices and convenience.
The future holds the promise of anticipatory and hyper-personalized CX, powered by data and technology.
Saudi Vision 2030 is a driving force behind CX enhancements, fostering innovation and customer-centric solutions
Schedule

Conference Schedule

09:00 - 10:00

Fundamental in Digital Marketing

10:00 - 10:05

OPENING NOTE BY THE CHAIRPERSON

10:05 - 10:25

FROM PUBLIC TO PERSONAL: REIMAGINING ENGAGEMENT FOR A CITIZEN-CENTRIC GOVERNANCE

10:25 - 10:45

REVOLUTIONIZING TELECOM RETAIL: THE ROLE OF NEW TECHNOLOGIES IN UPLIFTING CE, SALES AND ACHIEVE OPERATIONS EXCELLENCE

09:00 - 10:00

REGISTRATION & WELCOME COFFEE

10:00 - 10:05

OPENING NOTE BY THE CHAIRPERSON

10:05 - 10:25

ENHANCING PATIENT EXPERIENCE THROUGH PERSONALIZED CARE: LEVERAGING TECHNOLOGY AND HUMAN TOUCH

10:25 - 10:45

POTENTIAL OF MARTECH: UNVEILING KEY STRATEGIES AND EXCLUSIVE INSIGHTS FOR BUSINESS SUCCESS

Play Video
CONFERENCE

Impressions of the Previous Conferences

Here's some highlight for CX and Loyalty Summit and Awards MENA 2022
Series Speakers

Meet Our Series Expert Series Speakers

Elevate your knowledge with industry leaders paving the way for tomorrow

Advisor – Chairman’s Office
DEPARTMENT OF MUNICIPALITIES AND

Founder & CEO
LEVA HOTELS

Head of Loyalty
ENOC

Service Development and User Experience Section Heade
EMIRATES HEALTH SERVICES

Managing Partner & Group CEO
TAFASEEL BPO

Chief Executive Officer
TRAVELWINGS MIDDLE EAST FZ LLC

Founder & Chief Experience Officer – MENA
MEMAC OGILVY

Chief Marketing Officer
NAKHEEL

Why Sponsor?

The 3rd Edition CX & Loyalty Summit KSA 2024, presents the perfect opportunity for solution providers to engage with key decision makers such as CXOs, Heads of Marketing, Heads of Customer Experience, Heads of Loyalty Programs etc., from diverse industries such as BFSI, Retail & E-Commerce, Telco, Hospitality, Travel & Tourism, Aviation, CPG etc., to differentiate their product and put forward their value proposition in this crowded marketplace. Some of the key reasons why you should sponsor:

This is your opportunity to cultivate relationships with key CX influencers and buyers at this exclusive event. Build your pipeline with qualified sales leads by taking advantage of one of our limited sponsorship opportunities now.

Brand Positioning

Demonstrate Thought Leadership

Network & Generate Leads