Schedule

schedule

Agenda

09:00 - 10:00

REGISTRATION & WELCOME COFFEE

10:00 - 10:05

OPENING NOTE BY THE CHAIRPERSON

10:05 - 10:25

UNLOCKING CX POTENTIAL: ENHANCING CUSTOMER EXPERIENCE ACROSS THE ECONOMY

10:25 - 10:45

THE FUTURE OF CUSTOMER ENGAGEMENT: HYPER-PERSONALIZATION POWERED BY VOC TECHNOLOGY

10:45 - 11:30

PANEL DISCUSSION | THE SHIFTING SANDS OF CUSTOMER EXPERIENCE IN KSA'S BANKING SECTOR: STRATEGIES FOR ELEVATING CLIENT SATISFACTIO

11:30 - 11:50

HOW AI EMPOWERS BRANDS TO DELIVER PERSONALISED, SEAMLESS CX JOURNEYS THAT FOSTER LOYALTY AND SATISFACTION

11:50 - 12:20

NETWORKING BREAK

12:20 – 12:50

FIRESIDE CHAT | EXPLORING LOYALTY STRATEGIES: TELCOS' ROLE IN ELEVATING CUSTOMER EXPERIENCE FOR ENHANCED RETENTION

12:50 – 13:10

MONETIZING THE CUSTOMER EXPERIENCE ACROSS DISCIPLINES – HOW TO BUILD A CX PROGRAM THAT DRIVES TOP AND BOTTOM-LINE REVENUE

13:10 – 13:55

PANEL DISCUSSION | ELEVATING BRANDS IN THE DIGITAL AGE: PERSPECTIVES FROM CPG & FMCG VISIONARIES

13:55 – 14:15

UTILIZING GAMIFICATION TO ELEVATE CX: LOYALTY REWARDS, MARKETING CAMPAIGNS, AND USER EXPERIENCE ENHANCEMENT

14:15 – 14:25

CLOSING REMARKS BY THE CHAIRPERSON AND END OF THE DAY ONE

14:25– 15:25

NETWORKING LUNCHEON

09:00 - 10:00

REGISTRATION & WELCOME COFFEE

10:00 - 10:05

OPENING NOTE BY THE CHAIRPERSON

10:05 - 10:25

SHAPING THE FUTURE: SAUDIZATION'S IMPACT ON CX AND BPO ADVANCEMENTS

10:25 – 10:45

CONVERSATIONAL AI: BUILDING A LESS ARTIFICIAL AND MORE INTELLIGENT CX

10:45 – 11:30

PANEL DISCUSSION | UNVEILING THE FUTURE OF LOYALTY: ANTICIPATING THE NEXT GREAT INNOVATION IN CUSTOMER LOYALTY PROGRAMS AMIDST METAVERSE, AI ADVANCEMENTS

11:30 – 11:50

NHANCING VISITOR ENGAGEMENT: STRATEGIES TO ELEVATE DIGITAL BRAND INTERACTIONS AND CREATE LASTING VALUE

11:50 – 12:20

NETWORKING BREAK

12:20 – 12:50

FIRESIDE CHAT: EXPLORING INNOVATIVE TECHNOLOGIES: DRIVING CUSTOMER EXPERIENCE IN THE HOSPITALITY SECTOR

12:50 – 13:10

TRAILBLAZING CUSTOMER EXPERIENCE TRANSFORMATION: LEADING THE WAY IN KS

13:10 – 13:55

PANEL DISCUSSION | NEXT-GENERATION CX IN RETAIL & E-COMMERCE: MAXIMIZING AI, DATA ANALYTICS, AND PERSONALIZATION FOR SEAMLESS CUSTOMER EXPERIENCES

13:55 – 14:15

FORGING CUSTOMER LOYALTY: INVESTIGATING THE TECHNICAL SYNERGIES BETWEEN THE AIRLINE AND HOSPITALITY SECTORS TO ELEVATE CUSTOMER EXPERIENCE

14:15 – 14:25

CLOSING REMARKS BY THE CHAIRPERSON AND END OF SUMMIT

14:25– 15:25

NETWORKING LUNCHEON