Expert Speakers

Our Expert Speakers

Elevate your knowledge with industry leaders paving the way for tomorrow.

CX Excellence Director
Ministry of Human Resources and Social Development

Chief Consulting Officer
Capillary Technologies

Cofounder
LocoBuzz

Area Vice President
Sitecore Middle East

Marketing Director
Le Meridien Al Khobar and Marriott Executive Apartments Al Khobar

Head of Loyalty Program & Partnerships
BinDawood Holding

Director of Marketing & Public Relations
The Ritz-Carlton Hotel Company, L.L.C.

Director Digital & Social Care Operations
Mobily

Executive Director- Customer Experience and Digital Channels

Chief Experience Officer, MENA
Ogilvy One

Managing Director
Le Pure Brand Activation & Engagement Agency

Director - Customer Ops & Customer Experience
Intigral (stc group)

Group Marketing Director
Abdullah Al Othaim Investment Co.

Marketing and Entrepreneurship Consultant

Partnerships & Loyalty Manager
Majid Al Futtaim

Head of marketing and loyalty
Cruise Saudi

Head of Customer Experience, Middle East
Roche

Head of Guest Experience & Quality
Mövenpick Hotels & Resorts -Accor

Director Customer Relationship Management
Abdullah Al Othaim Investment Co.

Chief Knowledge & Innovation Officer
Customer Experience & Service Association (CXSA) Middle East

IT Director @ Al Hokair Group
Majd Foods

Chief Strategy Officer (CSO)
Unifonic

Director | almatar Beds
almatar | المطار

Loyalty tamayouz program director
Saudi Telecom Company

Regional Director
Petromin Nissan Official

Our Series Speakers

Advisor – Chairman’s Office
DEPARTMENT OF MUNICIPALITIES AND TRANSPORT

Founder & CEO
LEVA HOTELS

Head of Loyalty
ENOC

SAIF ABDULLA AL HASSANI

Service Development and User Experience Section Head
EMIRATES HEALTH SERVICES

Managing Partner & Group CEO
TAFASEEL BPO

Chief Executive Officer
TRAVELWINGS MIDDLE EAST FZ LLC

Chief Experience Officer – MENA
MEMAC OGILVY

Chief Marketing Officer
NAKHEEL

Chief Marketing Officer
YAP

Chief Marketing Officer
SAUDI GERMAN HOSPITAL

Loyalty & Retention Head
STARBUCKS – ALSHAYA

Corporate Chief of Operations Excellence
SEHA

Chief Business Officer
CLEARTRIP MIDDLE EAST

Chief Human Capital Officer
AAFAQ ISLAMIC FINANCE

SVP Client Experience – Retail Treasury
MASHREQ BANK

Vice President Retail – Digital Transformation
ETISALAT UAE BY E&

Vice President Loyalty & Guest Experience – Asia, Middle East & Africa
ACCOR

Vice President – Consumer Traveler
ALMOSAFER

Director – Customer Engagement & Loyalty
ETISALAT BY E&

Director of Customer Experience - MENA
TALABAT

Director – Customer Succes & VOC
GMG

Head of Marketing & Customer Engagement
REDTAG (BMA INTERNATIONAL)

Head of Products
AHLI UNITED BANK, KUWAIT

Group Head - CVM Operations and Customer Experience
GARGASH GROUP

Head of Service Excellence
MEDCARE HOSPITALS & MEDICAL CENTRES

Head of Customer Experience
INVEST BANK

Head - Service Excellence & Contact Centre
ASTER CLINICS GCC

Group Head of Business Excellence
Masafi LLC

Digital & Commercial Director
Virgin Mobile UAE